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FREQUENTLY ASKED QUESTIONS
- Do you provide live
technical support?
Yes. Our technical support can be reached at
1-866-SYNCHING from Monday through Friday, 8am-5pm EST.
If you call during hours that we are closed, you can
leave a message and a technical support representative
will get back to you as soon as the message is received.
- What are the minimum system
requirements in order to use the product?
Minimum system requirements
Windows 2000 / XP / Vista / 7
DVD-ROM Drive
Pentium 1GHz
512MB RAM
16-bit Color (800 x 600)
- What are the recommended
system requirements in order to use the product?
Recommended system requirements
Windows XP or later
DVD-ROM Drive
Pentium 2GHz
1GB RAM
24-bit Color (1024x768)
- What is the cost?
All pricing information can be found on our
pricing page.
- Will the synched video work
on a Macintosh?
At this time, we do not support Macintosh.
- What is your normal turnaround time?
Our normal turnaround time for digitizing and/or synching is
3 to 4 days. We do offer rush services for an extra fee. Our
rush charges are listed on the
pricing page.
- What is the format of the video contained on the
DepoView CD?
The video on your DepoView CD is in MPEG1 format.
- I can't see the words when
I play back my clips. What should I do?
In order to see the captions, you must have
Windows Media Player 9.0 or higher, which comes with
almost any version of Windows. In Windows Media
Player, go to Play -> Captions and Subtitles and make
sure that the "On if Available" is selected.
- What are my payment
options?
All payments are made at the time of order.
Payment is made by Visa, Mastercard, Discover, or
American Express.
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