Do you provide live
technical support?
Yes. Our technical support can be reached at
1-866-SYNCHING from Monday through Friday, 8am-5pm EST.
If you call during hours that we are closed, you can
leave a message and a technical support representative
will get back to you as soon as the message is received.
What are the minimum system
requirements in order to use the product?
Minimum system requirements Windows
98SE / ME / NT4 / 2000 / XP
4x CD-ROM Drive
Pentium 500Mhz
64MB Ram
16-bit Color (800 x 600)
What are the recommended
system requirements in order to use the product?
Recommended system requirements Windows
2000 or XP
8x CD-ROM Drive
Pentium 700Mhz
64MB Ram
16-bit Color (800 x 600)
What is the cost? All pricing information can be found on our
pricing page.
Will the synched video work
on a Macintosh?
At this time, we do not support Macintosh.
What is your normal turnaround time?
Our normal turnaround time for digitizing and/or synching is
3 to 4 days. We do offer rush services for an extra fee. Our
rush charges are listed on the
pricing page.
What is the format of the video contained on the
DepoView CD? The video on your DepoView CD is in MPEG1 format.
I can't see the words when
I play back my clips. What should I do? In order to see the captions, you must have
Windows Media Player 9.0 or higher, which comes with
almost any version of Windows. In Windows Media
Player, go to Play -> Captions and Subtitles and make
sure that the "On if Available" is selected.
What are my payment
options? All payments are made at the time of order.
Payment is made by Visa, Mastercard, Discover, or
American Express.
